At Test Tutor Publishing, we are committed to providing the best customer service. Most customer service questions are probably answered below, but if not please email us at support@the-test-tutor.com
The Test Tutor customer service team is here to serve you Monday thru Friday, 9 am to 5 pm EST.
All orders must be paid in full at the time of purchase. We accept Visa, MasterCard, American Express, and Discover cards. All prices shown are subject to change at anytime without notice.
Sales tax will be added to all orders as required by state law. The sales tax charged depends on where your order is shipped. You will be able to view the sales tax included in your purchase before you confirm your order.
eBook downloads are password protected PDF files. Access to eBook downloads is available for 15 days from the date of purchase. Adobe Digital Editions software or Adobe Reader/Preview is needed to view eBooks on a computer screen. Adobe Acrobat is available for free at https://get.adobe.com/reader/.
After your eBook order has been completed, you will receive an email with a link to download your eBook and the password needed to open the downloaded files. Check your spam folder if you don't see the email right away. If you don't receive the download link via email, visit : https://transactions.sendowl.com/order_recoveries/new?merchant_id=21494. Ebook purchases are non-refundable.
Test Tutor Publishing will charge the customer for any immediate shipping fees, however, we are not responsible for any customs fees may be charged at the final receiving location. As well, we strive to have your package delivered as soon as possible, but we are subject to the carriers' delivery policies and we are not responsible for any delays due to customs. Orders may be subject to import taxes, duties and fees to be paid to the carrier upon delivery.
All orders received by 1:00 p.m. EST Monday thru Friday will ship the same day unless stated otherwise on the product information page. Orders received after 1:00 p.m. EST Monday thru Friday will ship the next business day. Test Tutor Publishing ships via Federal Express, UPS or the U.S. Postal Service. Orders with free shipping are shipped via the United State Postal Service. A tracking number will be emailed to you when your order ships. This tracking number will allow you to check on the delivery status of your order on the Track Your Order page.
Free Shipping: We offer free shipping for all orders $75 and up within the U.S.
Expedited Shipping: Shipping rates for next day or 2-day shipping are calculated in real-time based on the weight of your order and the shipping destination.
Free Shipping: Products arrive within 3 - 8 days from the order date to destinations within the continental U.S. Orders shipped to Alaska, Hawaii or U.S. Territories will arrive up to 15 business days from the order date.
within 10 days of the date of purchase. Books must be unused, unopened and undamaged for approval of a refund. The refund amount will be less shipping and less a 15% restocking fee on all products. For items that shipped for free, our shipping costs will be deducted from your refund. If a book comes with a plastic seal and the plastic seal has been broken, no refund will be given. Refunds are typically processed within 1 week of receipt of return. Refunds are made in the same method of the original payment.
Ebooks: Returns will NOT be accepted for electronic purchases.
You can call or e-mail Test Tutor Publishing immediately after you place an order to attempt to cancel it at the phone number or email listed at the top of the page. We will do our best to cancel your order before it ships, but we cannot guarantee that any order will be cancelled after it has been placed. If your order is cancelled before it is shipped, we can refund you for the full amount. However, if your order has already shipped, you may return it after you receive it, but you will be subject to our returns policy. If you request the order to be intercepted by the mail carrier, you will be charged the intercept and postage fees that apply.
